After-sales service

 

Customers who purchased jewelry from RAGAZZA could enjoy the following after-sales services:

Lifetime maintenance

  • Jewelry can be cleaned for free once a year 

  • Moissanite can be replaced for free once if it is damaged and its damage is visible to naked eye

  • Side stones on jewelry can be re-set for free once if they fall off

  • Ring size can be changed for free once


 

Exchanging the old with the new

  • Gemstones: They could be brought back at 100% of the selling price*, and you could have a gem of larger carat by paying for the price differences

  • Gold jewelry: They could be brought back at 50% of the selling price*, and you can change their designs by paying for the price differences

*Newness and damage level of the jewelry may affect the price they could be brought back, RAGAZZA reserves the right to determine the price

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Return policy

 

Product replacement 

  • Unconditional replacement of any product within 7 days of receiving the product 

  • Replacing products of the same design: Please send the product that needs to be replaced together with the receipt, packaging, accessories and all certificates to the store (address) by post 

  • Replacing products of different design: The customer shall pay for the price difference (if any), and send the product that needs to be replaced together with the receipt, packaging, accessories and all certificates to the store (address) by post 

 

Refunds

  • If the gem or jewelry does not match the product statement, we will retrieve the product and offer a full refund

 

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Payment methods

 

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Mail or pick up

Post

Under normal circumstances, we will send out your order (excluding rings and customized products) within 3 working days and provide the tracking number of the parcel.

Local Transportation (Hong Kong)

  • Our company delivers through SF Logistics and Hong Kong Post registered services. Under normal circumstances, parcels will be delivered within 2 working days. Working days do not include Sundays, public holidays and days when black rainstorm warning or tropical cyclone warning signal No. 8 or above is hoisted.

 

International Transport

  • Country or region: Mail to United States, Canada, Brazil, United Kingdom, France, Germany, Netherlands, Switzerland, Spain, Russia, Norway, Sweden, Denmark, Israel, Japan, South Korea, Macau, Vietnam, Cambodia, Thailand, Malaysia, Singapore, Philippines, Indonesia, Australia and New Zealand will be delivered within 7 to 14 working days (depending on flight availability, customs clearance and airline safety inspection, etc.).


In-store pickup

Other than mail delivery, you can also choose to pick up the goods in our store. When your order is ready, you will be notified and can come to pick up the goods (address).

 

In case of any dispute, RAGAZZA reserves the right of final decision. 
RAGAZZA reserves the right to change the above terms and condition without prior notification.

 
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