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After-sales service

 

Customers who purchased jewelry from RAGAZZA could enjoy the following after-sales services:

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Lifetime maintenance

  • Jewelry can be cleaned for free once a year 

  • Lab grown corundum can be replaced for free once if it is damaged and its damage is visible to naked eye

  • Side stones on jewelry that are within 2.5mm in size can be re-set for free once in the event that they fall off

  • Ring size can be changed for free once

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Exchanging the old with the new

  • Diamonds: They could be brought back at 50% of the current price*, and you could have a diamond of larger carat by paying for the price differences

  • Other gemstones: They could be brought back at 100% of the current price*, and you could have a gem of larger carat by paying for the price differences

  • Gold/Platinum jewelry: They could be brought back at 50% of the current price*, and you can change their designs by paying for the price differences

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*Newness and damage level of the jewelry may affect the price they could be brought back, RAGAZZA reserves the right to determine the price

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Return policy

 

Product replacement 

  • Unconditional replacement of any product within 7 days of receiving the product (either by delivery or store pick-up) or inspection of product quality in store

  • Replacing products of the same design: Please send the product that needs to be replaced together with the receipt, packaging, accessories and certificates to the store by post or in person (address)*

  • Replacing products of different design: The customer shall pay for the price difference (if any), and send the product that needs to be replaced together with the receipt, packaging, accessories and certificates to the store by post or in person (address)* 

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Refunds

  • Should any issue concerning the product quality arise within 7 days of receiving the product (either by delivery or store pick-up) or inspection of product quality in store, RAGAZZA shall retrieve the product* and offer a full refund. There will be no refund under other circumstances. Product quality-related issues covered by this term are:

  1. *Diamond: If the diamond is cloudy or milky, or consists of flaw not shown on the video or certificate but visible to naked eyes, the customer can request a full refund or free replacement

  2. *Jewelry: If the product does not match the product specification, the customer can request a full refund or free replacement

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*If there is a problem with our product, RAGAZZA will cover the return shipping fee. Otherwise, the return shipping fee and the postal risk will be responsible by customer

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Payment methods

 

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Mail or pick up

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Post

Local Shipping

  • Mail to Hong Kong and Macau will be delivered within 3 to 24 days.

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International Express Shipping

  • Mail to Australia, Canada, the United Kingdom, New Zealand, the United States, Japan, South Korea, Malaysia, Singapore and Taiwan will be delivered within 7 to 31 days.

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International Standard Shipping

  • Mail to Mainland China, France, Germany, Switzerland, Denmark, Vietnam, Cambodia, Thailand, Philippines, India and Indonesia will be delivered within 14 to 35 days. Please contact us for other countries/regions.

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In-store pickup

Other than mail delivery, you can also choose to pick up the goods in our store (Hong Kong and Macau only). When your order is ready, you will be notified and can come to pick up the goods (address).

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The above-mentioned postal time is applicable in most cases, but in rare cases, uncontrollable factors such as epidemics, bad weather, natural disasters and other uncontrollable factors may cause flight delays. Please accept our sincere apologies if there is a delay.

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Tax on international orders

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Hong Kong and Macau are tax-exempt regions.

 

For tax information regarding other countries/regions, the actual amount will be notified by the local courier company upon package arrival at the recipient's country/region, and taxes will be collected directly from you. For enquiries regarding tax amounts, you can refer to the third-party tax estimation calculator SimplyDuty, but please be aware that the actual amount will be based on the calculation at the time of collection in the local area. If you have any questions, please contact our customer service. (Note: Your order will be imported from Hong Kong)

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