After-sales service

 

Customers who purchased jewelry from RAGAZZA could enjoy the following after-sales services:

Lifetime maintenance

  • Jewelry can be cleaned for free once a year 

  • Moissanite can be replaced for free once if it is damaged and its damage is visible to naked eye

  • Side stones on jewelry can be re-set for free once if they fall off

  • Ring size can be changed for free once


 

Exchanging the old with the new

  • Diamonds: They could be brought back at 50% of the current price*, and you could have a diamond of larger carat by paying for the price differences

  • Other gemstones: They could be brought back at 100% of the current price*, and you could have a gem of larger carat by paying for the price differences

  • Gold/Platinum jewelry: They could be brought back at 50% of the current price*, and you can change their designs by paying for the price differences

*Newness and damage level of the jewelry may affect the price they could be brought back, RAGAZZA reserves the right to determine the price

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Return policy

 

Product replacement 

  • Unconditional replacement of any product within 14 days of receiving the product (except for customized products)

  • Replacing products of the same design: Please send the product that needs to be replaced together with the receipt, packaging, accessories and certificates to the store (address) by post* 

  • Replacing products of different design: The customer shall pay for the price difference (if any), and send the product that needs to be replaced together with the receipt, packaging, accessories and certificates to the store (address) by post* 

Refunds

  • If the gem or jewelry does not match the product statement, we will retrieve the product and offer a full refund*

*If there is a problem with our product, RAGAZZA will cover the return shipping fee. Otherwise, the return shipping fee and the postal risk will be responsible by customer

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Payment methods

 

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Mail or pick up

Post

Local Shipping

  • Mail to Hong Kong and Macau will be delivered within 3 to 24 days.

International Express Shipping

  • Mail to Australia, Canada, the United Kingdom, New Zealand, the United States, Japan, South Korea, Malaysia, Singapore and Taiwan will be delivered within 7 to 31 days.

International Standard Shipping

  • Mail to Mainland China, France, Germany, Switzerland, Denmark, Vietnam, Cambodia, Thailand, Philippines, India and Indonesia will be delivered within 14 to 35 days. Please contact us for other countries/regions.


In-store pickup

Other than mail delivery, you can also choose to pick up the goods in our store (Hong Kong only). When your order is ready, you will be notified and can come to pick up the goods (address).

 

The above-mentioned postal time is applicable in most cases, but in rare cases, uncontrollable factors such as epidemics, bad weather, natural disasters and other uncontrollable factors may cause flight delays. Please accept our sincere apologies if there is a delay.