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  • When can I receive or pick up the jewelry after payment?
    Depending on inventory, some ready-made products can be picked up in the store on the same day or shipped within 3 working days (logistics details) , while products that are not in stock take 3 to 4 weeks to produce. Shipping time in overseas areas (outside Hong Kong) is generally 10 to 56 days (international logistics information click here). If you need to check the stock or expedite production, please click here to contact us.
  • Do I need to pay tax for the product?
    Tax exemption in Hong Kong and Macau. Regarding taxes in other countries/regions, the actual tax amount will be informed by the local courier company when the package is delivered to the recipient's country/region. Our company will collect prepaid taxes when you place an order. If the actual tax amount is less than the prepaid amount, we will refund the excess payment to you. However, if the actual tax amount is higher than the prepaid amount, we will charge you the additional amount. In most countries/regions, the actual tax amount does not exceed 25% of the product price. If you have any queries about taxes, please contact us.
  • Is there any maintenance or return service?
    Products purchased from RAGAZZA enjoy a lifetime maintenance (click here for after-sales service details); any product can be replaced unconditionally within 7 days since the date you received the product (except for customized products); if the product does not match the product description, you can return the product and receive a full refund. However, we do not refund in some cases (click here for the return policy).
  • What is the difference between platinum, 18K gold and 925 silver?"
    18K white gold (AU750) 18K white gold is made up of 75% precious metal "gold" plus 25% other white metals, making it a silver-white combination. It is a common material for high-end jewelry. 18K gold is characterized by its strength and durability, and is suitable for long-term wear. We recommend customers to choose 18K gold. Platinum (PT950) PT950 is composed of 95% precious metal "Platinum" plus 5% other hard metals. The natural silver white color is extremely durable and will not oxidize, making it the most ideal high-grade material. Platinum is heavy and hard. It is suitable for long-term wear. If you perfer PT950 for your jewelry, please contact us. Sterling Silver (S925) S925 sterling silver is a more common silver-white precious metal. Because it is not very hard and can oxidize easily, other white metals is plated on the surface of pure silver to make it harder to oxidize. However, frequent cleaning is still needed to maintain its shine.
  • How to know the ring size?
    Please refer to the measurement methods or request a ring size measurer (click here).
  • Can the size be changed?
    We can replace it once for free whenever you have the need.
  • Will lab-grown gems become dim after wearing for a long time?
    Lab grown gems will never become murky, and the inside will never become turbid, so any dirt you see is on the surface and can be removed by cleaning. Click here for cleaning methods.
  • Can lab grown gemstone be distinguished from natural gemstone by eyes?
    Lab grown gemstones have the same appearance, refractive index, hardness and physical composition as natural gemstones. It is almost impossible to distinguish them by naked eyes.
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