Frequently asked questions

When can I receive or pick up the jewelry after payment?

Depending on the inventory, available products can be picked up at the store on the same day or shipped within 3 working days (logistics details), while products that are not in stock can be produced in 2 to 3 weeks. If you need to inquire about the stock or urgent shipment, please click here to contact us .

What is the difference between platinum, 18K gold and 925 silver?

Platinum (PT950)

PT950 is composed of 95% precious metal "Platinum" plus 5% other hard metals. The natural silver white color is extremely durable and will not oxidize, making it the most ideal high-grade material. Platinum is heavy and hard. It is suitable for long-term wear and can be passed on for a hundred years.

18K white gold (AU750)

18K white gold is made up of 75% precious metal "gold" plus 25% other white metals, making it a silver-white combination. It is a common material for high-end jewelry. 18K gold is characterized by its strength and durability, and is suitable for long-term wear. It can be refurbished every few years to be kept in the best condition.

Sterling Silver (S925)

S925 sterling silver is a more common silver-white precious metal. Because it is not very hard and can oxidize easily, we will plate "rhodium" on the surface of pure silver to make it harder to oxidize. However, occasional cleaning is still needed to maintain its shine.

How to know the ring size?

Please refer to the measurement methods (click here).

Can the size be changed?

We can replace it once for free whenever you have the need.

Is there any maintenance or return service?

Jewelry purchased from our shop enjoy a lifetime maintenance (click here for after-sales service details); any product can be replaced unconditionally within 7 days since the date of receipt (except for customized products); if the product does not match the product description, you can return the product and receive a full refund. However, we do not refund in some cases (click here for the return policy).

Is RAGAZZA’s Moissanite different from other shops?

Our Moissanite is of the highest quality on the market in terms of color, clarity and cut. The GIA certificate also ensures the authenticity of the gemstone. For detailed information about our moissanite, please click here.

Is every Moissanite the same?

Every Moissanite is different. However, we exert tight control over the Moissanites’ quality (color, clarity, cut), so each piece is almost exactly the same (except for colored Moissanite).

Will Moissanite become dim after wearing for a long time?

Moissanite will never become murky, and the inside will never become turbid, so any dirt you see is on the surface and can be removed by cleaning. Click here for cleaning methods.

Can Moissanite be distinguished from diamonds by eyes?

As a popular diamond substitute, its appearance is very similar to that of diamonds, which is difficult to distinguish with the naked eye. However, under a magnification scope or strong spotlight, it can be seen that Moissanite has greater sparkling than diamonds do. Detailed comparison of diamonds and moissanite (click here).